Terms of sale.

Who sells to you

You are buying from the owner of Mablow, trading as Mablow. Their full details are in the legal notice. You can email us at [email protected].

Products and prices

Each product page describes the product, what’s included and who it isn’t for. Prices are in euros and include VAT. Shipping costs for physical products are shown on the product page and added, itemised, on the payment page before you pay. The price shown at the time of ordering applies.

How an order is placed

1. You add the products to the basket. There you can change quantities or remove them.
2. You go to Shopify’s secure payment page, where you enter your details and review the complete order, with the total. Before confirming you can correct any detail.
3. When you confirm payment, the contract is concluded. You receive the order confirmation by email, which is your receipt; the order is saved and you can view it in your account.

The contract is concluded in Spanish; this English translation is for information.

Payment

Payment is processed on Shopify’s encrypted checkout using the methods shown on the payment page. Mablow never sees or stores your card details. It’s a one-off payment: there are no subscriptions or later charges.

Delivery

Physical products: are shipped to the address you give, within the time stated on their product page (some ship directly from the supplier’s warehouse). If no delivery time is stated, delivery takes place within a maximum of 30 calendar days from the order. Risk passes to you when you receive the product.

Guides and digital products: are delivered instantly, with a download link on the order confirmation and in your email.

More detail in shipping and returns.

Right of withdrawal

Physical products: you have 14 calendar days from receiving it to withdraw without giving a reason. Let us know using the withdrawal form or with any clear message to [email protected]. We refund everything you paid, including standard shipping, within a maximum of 14 days from your notice, using the same payment method; we may wait until we receive the product or proof that you’ve sent it. The cost of returning it is yours.

Digital content: as it starts downloading as soon as you pay, the right of withdrawal doesn’t apply if, before paying, you give your express consent and acknowledge that you lose it (Article 103.m of the Spanish General Law for the Protection of Consumers and Users). That’s why we ask you to tick a box in the basket, and that acceptance is saved in your order.

Guarantee

Everything we sell has the legal guarantee of conformity: 3 years from delivery for physical products and 2 years for digital content. If something doesn’t conform to what the product page says, you can ask us to repair or replace it and, if that isn’t possible, a price reduction or a refund. To use it, email us at [email protected] with your order number.

Customer service and complaints

We handle questions, issues and complaints at [email protected] and reply as soon as possible, within one month at most. If you want to make a formal complaint, ask us for the official complaints form and we’ll send it to you. Mablow is not a member of any consumer arbitration scheme; you can contact the consumer services in your region.

Applicable law

These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence have jurisdiction and you keep all the rights the law gives you, which these terms never limit.