Help
Questions, answered.
How to buy, how you receive it and what to do if something goes wrong. If it isn’t here, email us at [email protected].
How it works
From the product page to your hands, with no surprises.
You choose
Each product page says what it is, what’s included and who it’s for. And who it isn’t for.
You pay securely
Payment is processed on Shopify’s encrypted checkout. We never see your card details.
You receive it
Digital products, instantly: a download link on the order confirmation and in your email.
Is it a one-off payment?
Yes. You pay the price you see once. There are no subscriptions or later charges.
How can I pay?
With the methods shown on the payment page. Payment is processed on Shopify’s secure checkout; Mablow never sees your card details.
How do I receive a digital guide?
Straight after payment you’ll see the download link on the order confirmation page and you’ll also get it by email. It’s a digital file: nothing physical is shipped.
Can I read the guides on my phone?
Yes. The PDF opens on a phone, tablet or computer, and you can also print it. The Money in Order template works in Excel and Google Sheets.
I haven’t received the download email. What should I do?
Check your spam or promotions folder. If it isn’t there, email us at [email protected] with your order number and we’ll resend the link.
Can I return a digital product?
As this is digital content downloaded immediately, by starting the download with your express consent you lose the right of withdrawal. If the file doesn’t work or doesn’t match the product description, email us and we’ll sort it out.
Something isn’t as described. What should I do?
Email us at [email protected] with your order number and what happened. We’ll look into it and sort it out.
Are there shipping costs on the guides?
No. They’re digital files: you download them instantly and nothing physical is shipped.