No small print.

Each product has its own delivery time and shipping cost. Both are shown on its product page and again before you pay, so you never pay without knowing them. All prices include VAT.

Some products ship directly from our supplier’s warehouse rather than our own: that’s why each product page gives its real delivery time. If a product ships from outside the European Union, the product page says so before you buy. If a product page doesn’t state a delivery time, delivery takes place within a maximum of 30 calendar days from the order, as the law provides.

When the order ships, you receive an email with tracking. You can also see it in your account.

If the delivery time on the product page has passed and you don’t have it, email us at [email protected] with your order number. We’ll chase the carrier and tell you what happened. If it doesn’t arrive within a reasonable additional period, you can cancel the order and we’ll refund everything you paid.

You have 14 calendar days from receiving the product to withdraw from the purchase without giving a reason, as consumer law provides.

Let us know within that period using the withdrawal form or by emailing [email protected] with your order number, and we’ll tell you where to send it. You then have another 14 days to send it, without using it beyond what’s needed to check it.

We refund everything you paid, including standard shipping, within a maximum of 14 days from when you notify us, using the same payment method. We may wait until we receive the product or you send us proof of shipping. The cost of returning it is yours, unless it arrives faulty or isn’t what you ordered.

Email us at [email protected] with your order number and a photo. Physical products have a 3-year legal guarantee from delivery: if there’s a defect, we repair it, replace it or refund your money, at no cost to you.

Guides and templates aren’t shipped: straight after payment you have the download link on the order confirmation page and in your email.

For online purchases you have 14 days to withdraw. With digital content that right is lost when the download starts, provided you’ve expressly agreed to this beforehand: that’s why, before paying, we ask you to tick a box in the basket, and that acceptance is recorded in your order confirmation.

If the file fails, can’t be downloaded or doesn’t match the product description, email us at [email protected]: the legal guarantee of conformity still applies and we’ll sort it out or refund your money.